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Privacy Policy — AI Caller Platform

 
Effective Date: 20 Oct 2025
Service Provider: IPPBX Group (“Company”, “we”, “our”, “us”)
Platform: IPPBX × WorkforceSync — AI Caller, Intake & CRM System (“Service”)

This Privacy Policy explains how IPPBX Group collects, uses, stores, and protects information when you use our AI Caller, Intake, and CRM services. By accessing or using the Service, you consent to this Privacy Policy.

1. Information We Collect

  • Account Information: Name, email address, phone number, and company details provided during signup.
  • Usage Data: Call logs, transcripts, conversation summaries, and CRM interactions generated by your AI Caller.
  • Technical Data: IP address, browser type, device information, and system activity logs.
  • Third-Party Integrations: If you connect your SIP, OpenAI API, or CRM, we may process metadata required for integration.

2. How We Use Your Information

  • To provide and maintain the AI Caller, CRM, and communication services.
  • To personalize and improve system accuracy, efficiency, and reporting.
  • To offer technical support, billing, and service updates.
  • To analyze usage patterns for internal performance optimization.
  • To comply with legal obligations and regulatory requirements.

3. Data Ownership and Access

You retain full ownership of your data — including call logs, audio files, transcripts, and CRM entries. You can request export or deletion of your data anytime by contacting our support team.

4. Data Security

  • We use encrypted storage and transmission (TLS/SSL) for all sensitive data.
  • Each client operates in a secure, isolated environment.
  • Access is limited to authorized personnel under confidentiality agreements.
  • We perform regular audits, penetration testing, and backups for resilience.

5. Sharing of Information

We do not sell or rent your personal information. We may share limited data with:

  • Trusted Providers — For hosting, telephony, and AI processing, under strict confidentiality terms.
  • Legal Authorities — If required by law or court order.
  • Affiliated Services — Within IPPBX Group, to improve and maintain the Service.

6. Cookies and Tracking

Our platform may use cookies or session storage to enhance functionality and security. These do not contain personally identifiable information and can be disabled in your browser settings.

7. Data Retention

We retain data for the duration of your subscription or trial. Upon termination, your data remains exportable for 14 days before permanent deletion from our systems.

8. Compliance and Regulations

  • We comply with GDPR (EU), CCPA (California), TCPA (U.S.), and applicable telecom regulations.
  • Our AI processing aligns with OpenAI usage guidelines and local data protection laws.

9. Your Rights

  • Access, review, or request deletion of your stored data.
  • Opt out of marketing communications.
  • Request correction of inaccurate information.
  • Withdraw consent for AI-based processing where applicable.

10. International Data Transfers

Depending on your region, data may be processed in secure U.S. or EU-based servers. We ensure all transfers comply with cross-border data protection standards.

11. Updates to This Policy

We may revise this Privacy Policy periodically. The updated version will always include the effective date at the top. Continued use of the Service after any updates means you accept those revisions.

© IPPBX Group. All rights reserved.